- One-Time Fix · eCommerce · Google Ads & Merchant Center
Misrepresentation violation.
We've fixed it.
We can fix yours.
Every day your ads are suspended is revenue you are not getting back. We resolve misrepresentation violations for Canadian eCommerce stores, covering both Google Ads and Merchant Center.
Covers Google Ads and Merchant Center
DIY guide or done for you. Both options available.
Work begins within 1 business day
Fixed price. Canada-wide.
- WHAT'S INCLUDE
Two types of misrepresentation. Both fixable.
Google flags misrepresentation when your ads, landing pages, or product listings do not accurately represent what you are selling. The triggers vary but the fix process is specific and documented.
GOOGLE ADS ACCOUNT
Google Ads Account Suspended for Misrepresentation
- Landing page content does not match ad claims
- Missing or inaccurate business information
- Checkout process or pricing not clearly disclosed
- Redirects or cloaking detected by Google's review
- Return and refund policy missing or unclear
GOOGLE MERCHANT ACCOUNT
Merchant Center Account Suspended or Products Disapproved
- Product prices differ between feed and landing page
- Availability mismatch: in stock in feed, out of stock on site
- Product images or titles do not match the landing page
- Missing required policy pages: returns, shipping, contact
- Checkout process flagged as misleading
- TWO OPTION
Fix it yourself with expert guidance,
or let us handle everything.
Both options include a full audit. The difference is who does the fixing.
DIY
Audit and Fix It Guide
We audit your account, identify every violation, and give you a prioritised step by step report with a checklist to fix it yourself. You do the work. We tell you exactly what to do and in what order.
Delivered within 3 business days
What's included
- Shopping feed setup and PMax campaign structure
- GA4 and conversion tracking setup included
- Live performance and revenue reporting dashboard
- Ongoing campaign optimisation and bid management
- Monthly written performance summary
Done for You
Full Reinstatement Service
We audit, fix, and submit everything. Landing pages, policy pages, feed corrections, appeal letter. We handle it all from start to reinstatement. You focus on running your store.
Work begins within 1 business day
What's included
- Everything in the DIY audit, plus we do the fixing
- Landing page corrections: content, claims, and disclosures fixed
- Policy pages: returns, shipping, and contact pages reviewed and corrected
- Merchant Center feed corrections: prices, availability, and attributes aligned
- Appeal letter written and submitted on your behalf
- Google follow up handled if additional information is requested
- Reinstatement confirmed before engagement is closed
Not sure which option is right? Get in touch. We will tell you honestly based on what we see in your account.
- HOW IT WORK
Four steps from suspended to reinstated.
The same process whether you choose DIY or done for you. The difference is who executes steps two and three.
Account access and audit
You share read access to your Google Ads and Merchant Center accounts. We review every campaign, landing page, product feed, and policy page for violation triggers.
Violations identified and prioritised
Every issue documented with priority order. DIY clients receive the full report and checklist. Done for you clients: we begin fixing immediately.
Fixes made and verified
Landing pages, policy pages, feed corrections, and account settings corrected. Every fix verified against Google's policy requirements before the appeal is submitted.
Appeal submitted and followed up
Appeal letter submitted to Google. If Google requests additional information, we respond. Done for you engagement stays open until reinstatement is confirmed.
- COMMON QUESTION
What people ask before starting.
Can you guarantee reinstatement?
No, and anyone who guarantees reinstatement is not being honest with you. Google makes the final decision. What we can guarantee is that every fixable violation is identified and corrected before the appeal is submitted, and the appeal is written to Google's specific requirements. That gives your account the best possible chance of reinstatement.
How long does reinstatement take after
the appeal is submitted?
Google typically reviews appeals within 3 to 5 business days. Some accounts are reinstated faster, some take longer, particularly if Google requests additional documentation. For done for you clients, we respond to any follow up requests from Google until the account is reinstated.
My Merchant Center is suspended but my Google Ads account is fine. Does this cover that?
Yes. The audit and fix process covers both Google Ads account suspensions and Merchant Center misrepresentation disapprovals, whether one or both are affected. If only your Merchant Center has been flagged, the scope is focused there. The price is the same.
Should I choose DIY or done for you?
DIY is right if you are comfortable making changes to your website, product feed, and Google accounts yourself and you just need to know exactly what to fix. Done for you is right if you want it handled completely, want it resolved as fast as possible, or have already tried fixing it and the appeal was rejected. Get in touch and we will give you an honest recommendation based on what we see in your account.
I submitted an appeal and it was rejected.
Can you still help?
Yes. A rejected appeal does not close the process. It usually means the underlying violations were not fully resolved before the appeal was submitted, or the appeal did not address Google's specific concerns. We audit what was missed, fix what was not addressed, and submit a new appeal with a stronger case.
What if the violations come back
after reinstatement?
The done for you service fixes the root cause, not just the symptoms. Policy pages, landing page claims, and feed alignment are corrected in a way that holds. If a new violation is triggered after reinstatement due to a different issue, that would be treated as a separate engagement.
Tell us what Google flagged. We'll review the account.
Share your business and the suspension notice. We look at the account and come back with what we found before any commitment.
- We review the account. Google Ads, Merchant Center, landing pages, and policy pages. We look at everything Google would flag.
- We tell you what we found. Every violation, the likely cause, and which option makes more sense for your situation.
- You choose DIY or done for you. Scope confirmed, work begins.
- Response within one business day
- Review first. No commitment until scope is agreed.
- Done for you: open until your account is reinstated